Order processing
During the week, any order placed before 2 p.m. is shipped the same day.
Our orders are processed Monday to Friday. No shipments are made on on Sunday. Weekend orders ship on Monday.
Delivery delay
Deliveries are managed by PostNL/Bpost/Dpd and GLS for individuals, and by DHL for professionals.
We promise delivery within 48 hours of shipping your order.
Please note that the customer will receive a tracking number in order to follow the delivery of their order live. Sometimes tracking updates can take a little time depending on the carrier.
It is important to note that not all delivery companies deliver on Saturday and Sunday. If your order is placed on a Thursday, you will not be delivered until Monday at the latest Tuesday.
Delays are to be expected after public holidays and during certain periods such as vacation periods.
Shipping cost
Delivery to :
Austria
Australia
Canada
Belgium
The Netherlands
France
Luxembourg
Germany
Greece
Spain
Denmark
Sweden
Italy
Switzerland
Shipping costs are free for any purchase of 500 euros or more.
For purchases below 1000 euros, customers will be charged a fee of €20 to contribute to transport and logistics costs.
Delivery outside Europe
For other European countries not mentioned above, please contact us by email to make a shipping request.
The cost of delivery for countries outside Europe is €40 excluding tax.
Warranty and Returns
The customer benefits from a guarantee on our products. Any problem must be reported to us within a maximum of 5 days from the delivery date to benefit from the guarantee. After this period, we will not be able to replace the product.
For any returns, please write us an e-mail at info@banknoteproduction.com. We will provide you with all the information necessary to return your item.
Express delivery
Benefit from fast, discreet and reliable delivery of our products throughout Europe.
Dedicated Customer Service
A dedicated team is there to answer all your questions and guide you in your choice.
Personalized Discount
Take advantage of special offers and discounts tailored to your preferences and needs